These terms and conditions regulate the business relationship between you and us. If you offer or accept our offer for any goods, our contract is in the terms set out below.

We are: Crave Enterprises' "Rockstar Experience"
Our address is: P.O. Box 5090 Mordialloc 3195
You are: our Customer

The Terms and Conditions

In this agreement:

• Once we have confirmed that you are eligible to partake in a Rockstar Experience Program, we shall accept your order by e-mail confirmation. Our message will also confirm details of your purchase and tell you when your Program starts.

• Your acceptance into Rockstar Experience will, to some extent, depend on your musical experience and knowledge. For example, if you have never played the drums, we cannot accept you as a drummer until you have some basic skills.

• In the event that you are not musically qualified to play your initial choice of instrument, Rockstar Experience will make best efforts to provide you with an alternative option: (eg: lead or backing vocals)

• Rockstar Experience does not provide instrumental lessons, however we do have contacts with referral teachers who can provide you with a set of lessons to help you secure basic skills. Terms, conditions and costs for those lessons are not the responsibility of Rockstar Experience and are at the discretion of the individual teacher

• After completing a series of lessons, acceptance into Rockstar Experience is still entirely at our discretion. Again, in the event that you are still not musically qualified to play your initial choice of instrument, Rockstar Experience will make best efforts to provide you with an alternative option: (eg: lead or backing vocals)

• If we cannot provide you with the experience of your choice, we will offer you alternatives as previously outlined. If this happens you may:

• Accept the alternatives we offer; or
• Cancel your order;

• If we owe you money (for this or any other reason), we will refund your cash payment, or credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of your order.
• Once you have been accepted into a Program, you agree to attend all scheduled rehearsals and the live performance event as outlined in your information pack. Missed rehearsals will not be refunded.

• The total program cost is $1499 which includes all promoted features and inclusions.
• You must pay us a deposit of at least $200 at the time of booking, in order for us to confirm your position
• The remaining payment of $1299 will be due at least 5 working days before the commencement of your designated program
• Payment can be made by either credit card over the phone, or by direct deposit to the Rockstar Experience Account BSB: 013310 Account Number: 504883062.
  
• Payment must be received and processed at least 3 days before your designated program is due to commence.
• In the event that your card is declined, we will contact you to arrange other payment. Any charges relating to recovery of costs by Rockstar Experience will be payable by you.

• Deferred Payment Option
  

• You may wish to use our deferred credit card payment option
  
• We will debit your credit card in one of the following options:
• a. 8 weekly payments of $187.37
• b. 3 split payments of $499.66
• You may elect which of these options you prefer
• Only available with payment via Visa or Mastercard
  
• Payments will be deducted from your credit card in the following way:
• a. For weekly payment option, payments will be deducted every Monday starting one week prior to commencement of your program and ending once 8 equal payments have been deducted
• b. For 3 split payments option, payments will be deducted on the first Monday of each month, starting one week prior to commencement of your program and ending once 3 equal payments have been deducted
• In addition to your credit card, we need to see one form of ID displaying your residential address such as a driving license, utility bill (less than three months old) or a recent payslip in order for you to qualify for our payment options.
  
• The offer of “3 Split Payments” and “8 Weekly Payments” are absolutely and solely at Rockstar Experience’s discretion. There is no requirement for us to accept the request and no correspondence will be entered into concerning refusal. Rockstar Experience reserves the right to withdraw the continuing offer of either of these plans at any time prior to a plan being accepted.
• In the event that your card is declined, we will contact you to arrange other payment. Any charges relating to recovery of costs by Rockstar Experience will be payable by you.
  

• Group Bookings
  

• Group bookings may be made of up to 7 people per group
  
• This arrangement may be suitable for businesses or multiple friends who wish to complete the program together
• Group bookings of 7 will be charged for only 6 members, making a total group cost of $8994, equalling a cost of $1284.85 per individual (normal individual price $1499)
  
• Businesses will be charged the full amount on a 30 day invoice
• Individuals within group bookings will be subject to the standard payment terms as described above.
  
• For individuals in group bookings who wish to use one of our split payment options, the normal initial payments will be due, with the final payments reduced by the corresponding amount owing as a result of your group discount.
  

• You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Program.
• We will use our reasonable endeavours to respond to any point of dissatisfaction by you, provided you contact us within three months of purchase.

• You must tell us you wish to cancel within 7 days of your receipt of the Program confirmation;
• After we have received your cancellation, we will credit your card or refund your bank account with the full value you have paid no later than 30 days from the date of receipt;
  
• If you decide that the program is not for you, and you do not wish to continue after confirmation has been made, we will provide you with the following:
  • Cancellation from 7 days of confirmation up to the end of week 1 – a refund of 50% of the program cost will be provided.
  • Cancellation between weeks 2 & 5 – a refund of 25% of the program cost will be provided.
    
  • Cancellation from week 6 onwards - no refund given
    
• If you cannot continue with the program due to illness, we will make best efforts to provide you with a replacement position in a future round.

• We may make improvements or changes to our Written Material or to any of the Program elements, at any time and without advance notice.
• You are advised that Written Material may include technical inaccuracies or typographical errors.
• We give no warranty and make no representation, express or implied, as to:
  • the adequacy or appropriateness of the Program for your purpose.
  • the truth of any information given in our Written Material;
  • any implied warranty or condition as to merchantability or fitness of the Program for a particular purpose;
  • compliance with any law;
  • non-infringement of any right.
• We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site or the purchase of Program.
• Except for a claim for personal injury, in any claim against us our liability is limited to the value of the Program you have purchased in the contract which is the subject of the dispute.

Although we pride ourselves on providing a wonderful experience for our customers, it is possible that Rockstar Expereience may, from time to time, receive complaints.

If you wish to make a complaint please provide the following:

• The circumstances leading to the complaint;
• What you would like the outcome of the complaint to be;
• The time that the complaint arose;
• What, if anything, has been done to resolve the complaint to date; and
• Your contact details including telephone number and a mailing or e-mail address.

Rockstar Experience takes every customer complaint seriously and will seek to deal courteously with and resolve your complaint as quickly as reasonably possible, whilst realistically managing your expectations.