These terms and conditions regulate the business relationship between you and us. If you offer or accept our offer for any goods, our contract is in the terms set out below.

We are: Crave Enterprises' "Rockstar Experience"
Our address is: P.O. Box 5090 Mordialloc 3195
You are: our Customer

The Terms and Conditions

In this agreement:

• Once we have confirmed that you are eligible to partake in a Rockstar Experience Program, we shall accept your order by e-mail confirmation. Our message will also confirm details of your purchase and tell you when your Program starts

• Your acceptance into Rockstar Experience will, to some extent, depend on your musical experience and knowledge. For example, if you have never played the drums, we cannot accept you as a drummer until you have some basic skills

• In the event that you are not musically qualified to play your initial choice of instrument, Rockstar Experience will make best efforts to provide you with an alternative option: (eg: lead or backing vocals). We can also offer a short course of lessons at your expense. For more information on lessons and costs, please call us on 0488 762 578

• If we cannot provide you with the experience of your choice, we will offer you alternatives as previously outlined. If this happens you may:

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  • Accept the alternatives we offer; or
  • Cancel your order;

• If we owe you money (for this or any other reason), we will refund your cash payment, or credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of your order.
• Once you have been accepted into a Program, you agree to attend all scheduled rehearsals and the live performance event as outlined in your information pack. Missed rehearsals will not be refunded.

• Total payment for any program must be made at least 3 working days prior to the commencement date
• You are required to pay a deposit at the time of booking, in order for us to confirm your position
• Payment can be made by credit card over the phone, or you can pay for your experience immediately by utilising our PayPal facility

• In the event that your card is declined, we will contact you to arrange other payment. Any charges relating to recovery of costs by Rockstar Experience will be payable by you.

• We offer a limited extended payment option in certain circumstances. Please phone us on 0488 762 578 to discuss this option.

• We offer package deals for group bookings of 3 people or more. Please phone us on 0488 762 578 to discuss this option.

• You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Program.

• You must tell us you wish to cancel within 7 days of your deposit payment;
  After we have received your cancellation, we will credit your card or refund your bank account with the full value you have paid no later than 30 days from the date of receipt;
  If you cannot continue with the program due to illness, we will provide you with a replacement position in a future round.

• We may make improvements or changes to our Written Material or to any of the Program elements, at any time and without advance notice.
  Written Material may include technical inaccuracies or typographical errors.
  We give no warranty and make no representation, express or implied, as to:
  • the adequacy or appropriateness of the Program for your purpose.
  • any implied warranty or condition as to merchantability or fitness of the Program for a particular purpose;
  • compliance with any law;
  • non-infringement of any right.
  We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site or the purchase of Program.
  Except for a claim for personal injury, in any claim against us our liability is limited to the value of the Program you have purchased in the contract which is the subject of the dispute.

Although we pride ourselves on providing a wonderful experience for our customers, it is possible that Rockstar Expereience may, from time to time, receive complaints.

If you wish to make a complaint please provide the following:

• The circumstances leading to the complaint;
• What you would like the outcome of the complaint to be;
• The time that the complaint arose;
• What, if anything, has been done to resolve the complaint to date; and
• Your contact details including telephone number and a mailing or e-mail address.

Rockstar Experience takes every customer complaint seriously and will seek to deal courteously with and resolve your complaint as quickly as possible.